Last Updated: September 27, 2023
Thank you for shopping with Covai Market , We strive to provide you with a seamless shopping experience, but we understand that sometimes, returns and refunds may be necessary. Please take a moment to review our Return and Refund Policy to understand your rights and obligations when it comes to returning products purchased from our website.
1. Return Eligibility
- You may return a product if it meets the following criteria:
- It is within 7 days of the purchase date.
- It is in its original packaging, including all accessories, manuals, and documentation.
- It is in new, unused, and resalable condition.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale” or “Non-Returnable.”
- Personalized or customized products.
- Perishable goods, such as food items.
- Downloadable software or digital products.
3. Return Process
To initiate a return, follow these steps:
- Contact our Customer Support team at [Customer Support Email] or [Customer Support Phone Number] to request a Order number and date.
- Clearly label the package with the Order number and date.
- Pack the product securely and ship it to the address provided by our Customer Support team.
4. Refund Process
- Once we receive your returned product and verify its eligibility, we will process your refund within 3-5 business days.
- Refunds will be issued using the same payment method used for the original purchase.
- Please note that shipping fees, if applicable, are non-refundable.
5. Restocking Fee
A restocking fee may be applied to certain returns, and the amount will be communicated to you by our Customer Support team during the return authorization process.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Support team within 2 days of receiving the item. We will provide instructions on how to return or exchange the product at no additional cost to you.
7. Exchange Policy
We offer exchanges for items that meet our return criteria. Please contact our Customer Support team for assistance with the exchange process.
8. Cancellation of Orders
If you wish to cancel an order before it has shipped, please contact us as soon as possible. Once an order has shipped, our standard return policy applies.
9. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the updated policy.
By shopping with covaimarket.com , you agree to comply with and be bound by this Return and Refund Policy. If you have any questions or need assistance, please don’t hesitate to contact our Customer Support team.
Thank you for choosing Covaimarket.com
Have a nice 🙂 Day……
Covai Market
[Contact Information]